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Posted On: 9 Sep, 2010 at 03:13 PM ukhubbymsn ukhubbymsn
14 Sep, 2009
Posts: 4

i cant seem to log into chat what am i doing wrong i have been a long time user and now i cant get on to it can u help please

Posted On: 10 Sep, 2010 at 12:06 PM therealed therealed
19 Nov, 2008
Posts: 365

Hi there, can you give me a little more info, what happens when you click on the link to the chatroom?

ED

Posted On: 13 Sep, 2010 at 10:48 AM ukhubbymsn ukhubbymsn
14 Sep, 2009
Posts: 4

Hi when i try to log on the chat screen appears but it say user not registered,but i have been using the chat room for ages

Posted On: 13 Sep, 2010 at 11:45 AM therealed therealed
19 Nov, 2008
Posts: 365

Hi, are you logging in before you click on the chat link?

Ed

Posted On: 15 Sep, 2010 at 11:00 AM ukhubbymsn ukhubbymsn
14 Sep, 2009
Posts: 4

Hi Ed i have logged in first then gone to chat and it all loads up but then says unregistered user still

Posted On: 15 Sep, 2010 at 11:49 AM therealed therealed
19 Nov, 2008
Posts: 365

ok, well a couple of things to try

1: Delete your temp internet files and cookies and reboot.

2:Make sure you are using the latest version of flash, it should be version 10.1

To find out what version you have use the link below:
http://www.adobe.com/software/flash/about/


To install the latest version of flash go here.
http://get.adobe.com/flashplayer/

Hopefully the above steps will resolve your issue, if not let us know.

ED

Posted On: 27 Sep, 2010 at 03:22 PM ukhubbymsn ukhubbymsn
14 Sep, 2009
Posts: 4

Hi Ed i have tried all of your suggestions but nothing seems to work..Is there a way of deleting my exsisting name and using a new one.I have tried to activate a new acount but it says e mail address already being used.

Cheers

Posted On: 27 Sep, 2010 at 05:01 PM therealed therealed
19 Nov, 2008
Posts: 365

Sure, just send in a support ticket.

We will be able to delete your existing account so you can set up a new one, if this is your preferred choice.

Ed.